A mobile application that optimizes communication between employers and housekeepers
Background
If there is someone who can help us in cleaning and caring for the house - it is a cleaning assistant
Even when there is a good helper, it takes time until we feel completely safe to leave the helper alone and it is really a dream come true that the helper will know on her own how to work the way we want, But the absurdity is that most of us employ a maid, spend a lot of money and are not satisfied
The Problem
The whole process of hiring a maid in a private home is cumbersome and full of problems, starting with delays and cancellations on the part of the maid and changing plans at the last minute, all communication with her can be very poor due to a non-shared language and lack of understanding resulting from this and ending with an unorganized payment process, These and other problems cause difficulty in employing the maid
Market Research
From the market research I conducted, there is no app that is useful for communication between an employer and a maid and for silent monitoring of her actions
Indirect competitors: maid agencies
https://www.ozeret.co.il/
https://ozrot.co.il
http://www.naki-naki.co.il
User Research
I surveyed 64 employers of housekeepers to better understand what the nightmare is and how to address it
survey
pain points - The results of the survey
interview
:The objectives of the interviews
Conclusions and insights from the research
the solution
There is something to do...
A mobile application that will streamline all communication between an employer and a maid and all the work around tracking the maid
GOALS
persona
USER JOURNEY
desired user journey
mapping
user flow
WIREFRAMES
UI SCREENS
DESIGN SYSTEM
SCREENS
Usability tests
malki gluskinus